Reliable local IT support for overseas IT companies with customers in London
Do you have customers in London who occasionally need someone physically on-site?
You don't need to open a London office, employ a local engineer or send your own staff across the country.
We provide professional, local, on-site IT support for overseas IT companies, MSPs and technology providers whose customers are based in London and the surrounding area.
You manage the customer relationship.
When your remote support team needs someone physically present, we can step in on your behalf.
We can work alongside your existing remote support team to provide the hands-on assistance that simply cannot be done remotely.
This can include:
Whether your customer needs a quick hardware swap or several hours of hands-on troubleshooting, we can provide the local presence you need.
Supporting customers in another country can become difficult when an issue requires someone to physically attend the site.
Flying your own engineer to London is expensive and inefficient.
Hiring a permanent local employee creates additional costs and administration.
Using a general contractor can mean dealing with someone who doesn't understand your standards or your customer relationship.
With Fix IT London, you can extend your technical capability into London without establishing your own local operation.
You need someone you can call when your customer says:
"We need someone on-site."
That's where we come in.
We understand that your customer belongs to you. Our role is to support your service delivery not compete with it. You can provide us with your instructions, troubleshooting steps, customer details and any relevant technical information before the visit. We attend the customer's premises, carry out the agreed work and report back to your team.
You remain in control of the customer relationship.
Remote support
Diagnosis
Instructions
Customer relationship
London travel
Physical access
Hands-on work
On-site reporting
This allows your team to provide a genuinely local service without having to maintain a local engineering workforce.
Our workshop is based in Southgate, North London, with on-site support available across London and surrounding areas.
We regularly deal with a wide range of computer and technology problems, from individual laptops and desktop PCs to business IT equipment.
We can also collect equipment from customer premises and bring it back to our workshop when an issue requires more extensive testing or repair.
For overseas IT companies, this means you have access to both:A local engineer + a fully equipped local repair facility.
Our service can be particularly useful if you are:
You don't need enough London work to justify employing an engineer.
Use us when you need us.
Building a local operation can mean:
If you only need physical assistance occasionally, this may not make commercial sense.
Working with a local partner means you can access experienced technical support when your customers actually need it.
Our standard on-site support is charged at:
£140 + VAT
£420 + VAT
£790 + VAT
Same-day and urgent work may be subject to an additional fee depending on availability and travel requirements.
We can discuss a suitable arrangement if you expect regular London work.
We can adapt to your existing workflow wherever practical.
For example, you can provide:
After the visit, we can provide your team with a clear report covering the work carried out, findings and any recommended next steps.
The aim is simple:
You should be able to treat us as an extension of your own technical team.
You don't need to commit to a large contract. You can use us for:
A customer has an unexpected hardware problem and needs someone in London.
You have customers in London who require physical assistance from time to time.
You need equipment installed, replaced or deployed across one or multiple locations.
You regularly support London-based customers and want a dependable local engineering partner.
We can discuss the most appropriate arrangement for your business.
We have been operating in London since 2012, providing computer and IT services to individuals and businesses.
We work with computers, laptops, Macs, networking equipment, printers and a wide range of technology every day.
When an issue cannot be resolved on-site, we have our own workshop facility in Southgate, North London.
Use us for a single job or build a longer-term working relationship.
We work under your direction and can operate as your local technical representative.
We provide on-site support across London and can discuss requirements outside London where appropriate.
Don't open an office for the occasional job.
Don't fly an engineer across the Atlantic for a hardware replacement.
Don't tell your customer that physical support isn't available.
Tell us what your customer needs, where they are located and when they need assistance.
We'll let you know how we can help
Contact Fix IT London to discuss your requirements.
020 8886 5030
