TW10 runs from the grand houses on Richmond Hill down through Petersham to Ham Common and the estates near the river, with Richmond Park along its eastern edge. Fix It London brings same-day IT support to the whole postcode, from a Ham family whose PC has been locked by scam software to a Richmond Hill apartment where a MacBook Pro keyboard has stopped registering keys, or a Petersham home office where the broadband is fine but the Wi-Fi is not.
Before purchasing this service, we recommend contacting us first to confirm availability for your preferred date and time.This helps speed up the booking process and avoids unnecessary delays, such as issuing refunds if no technician is available at your chosen slot. Once you speak with our booking team, they can also take payment over the phone. Alternatively, you may choose to pay via bank transfer or cash in person.
Our Same-Day Home & Office IT Visit brings an experienced technician to your home or office in TW10, including Richmond, Ham, Petersham.
We quickly sort out laptop, PC, Wi-Fi, printer and smart home problems on the spot, so you’re back up and running without leaving your home or office.
What you get:
A same-day or next-day visit across TW10 — Richmond, Ham, Petersham
Diagnosis and repair of hardware and software faults
Virus removal, data transfer and new device setup
Wi-Fi and home network fixes
Smart home and printer troubleshooting
For businesses:
On-site IT support for offices, shops, hotels, restaurants and estate agencies
Wi-Fi, network, printer and card machine troubleshooting
New staff PC and laptop setup
Microsoft 365, Outlook and email problems
Same price as a home visit, with no business surcharge
Why it’s better:
Minimum 12-month warranty on any parts fitted during your visit
Free loan laptop or PC while we wait for parts, so you can keep working or studying
A local London technician who comes to you — no need to travel
Clear, transparent pricing with no hidden fees
Honest advice on repairs, upgrades and replacements
Same-day availability for urgent issues
Trusted by homes and small businesses across Richmond
Covering Richmond, Ham, Petersham and the wider TW10 area. Book your home or office visit with Fix It London today.
Richmond Hill, Petersham, Ham, Ham Common, the Ham Street and Ashburnham Road estates, the Richmond Park gates and the riverside around Petersham Meadows.
Problems we solve in TW10
The postcode mixes grand Georgian and Victorian houses on the hill, post-war estate housing in Ham, and plenty of flats in between. Large period properties almost always need a proper mesh network, and the Ham estates often have the router at the wrong end of a long house. Beyond Wi-Fi we see cracked laptop screens, worn-out MacBook batteries, drives failing with years of family photos on them, printers that vanished from the network, slow Windows machines in need of an SSD, and consoles with broken ports.
Appointments at home
We send an engineer at a time you choose, with evenings and Saturdays available, and complete most repairs during the visit. If a device has to come away for a longer job, you get a spare laptop in the meantime. Every price is fixed before work starts and all parts and labour carry a 12-month warranty.
IT for TW10 businesses
Ham Parade, the shops and restaurants around Petersham and the offices and practices on the Richmond Hill side rely on small teams with no IT department. We offer Microsoft 365 setup, email migration, secure Wi-Fi and networking, backups, point-of-sale support, Mac and PC maintenance and monthly support contracts with a single number to ring.
Getting to our Southgate workshop
The workshop is inside the Post Office at 64 Chase Side, Southgate N14 5PA, open Monday to Friday 9:00 to 17:30 and Saturday 9:00 to 14:00. TW10 has no station of its own; from Richmond the District line connects at Hammersmith or Barons Court to the Piccadilly line straight through to Southgate, two minutes from the shop. Driving takes about an hour via the A406 North Circular, so most Ham and Petersham customers book a visit instead. Free collection covers only five miles from Southgate, so for TW10 we collect during a visit or quote a small fee.
Services available in TW10
Scam and malware removal, MacBook keyboard and battery replacement, laptop screen repair, liquid damage recovery, data recovery, SSD and memory upgrades, Windows and macOS reinstalls, mesh Wi-Fi for large houses, printer and scanner setup, smart home devices, PS5, Xbox and Switch repairs, custom gaming PC builds and new computer setup.
Postcodes around TW10
TW9 (Richmond and Kew), TW1 (Twickenham and St Margarets), KT2 (Kingston and Ham edge), KT6 (Surbiton), SW14 (East Sheen and Mortlake) and SW15 (Roehampton and Putney).
Frequently asked questions
Usually yes. Call 020 8886 5030 as early as possible, or WhatsApp outside shop hours.
Most keyboard replacements are done at your home in one visit, depending on the model.
Yes, that is what they are for. We plan node positions room by room and test coverage before leaving.
Sometimes, and we will always try. We also set up backups afterwards so it cannot happen twice.
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